Q)Do you ship internationally?
A)BioRelief.com is pleased to ship to hundreds of countries worldwide. If UPS, US Post Office or FedEx delivers to your country, we will usually ship to it. We can even ship on your Fed Ex or DHL account. If you live in Canada, we highly recommend the use of the US Postal Office.
Q)How do I determine shipping rates?
A)Our online shopping cart will calculate all freight costs for you. There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs.
Q)How long will it take to deliver?
A)We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe, it can take as little as 3 days and as long as one to two months depending on the method of shipping selected.
Q)Can I get a tracking number for my shipment?
A)We strongly suggest you select a shipping option that provides a tracking number. Without a tracking number, there is a greater risk of an order getting lost.
Q)What payments does BioRefief.com accept for International orders?
A)We accept major credit cards.
If you live in a low risk country, are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we will ask you to fill out a Credit card authorization form, and send it back to us.
Q)Will I still have to pay duties on my package?
A)Duties are not included in our pricing. All importation charges will be paid by you.
Q) When picking a shipping method for APO or FPO address, which country do I select?
A)Always select the United States as the country of destination so the proper shipping options are presented.
UPS Disclaimer
Rates are estimates only based on Prepaid service.
Scheduled business days are revised occasionally due to changes in technology, distribution and volume. Service to some remote areas may require additional delivery days.
Duty types are provided as a convenience only and should not be relied upon by shippers or any other person.
Please Note: Shipping rates quoted are estimates based on the information you have supplied. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, shipments actually tendered to UPS. Rates quoted are based on UPS published rates and do not include incentives or special programs.
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