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100% Satisfaction Guaranteed Return Policy

If after you purchase any product from BioRelief.com, at any time you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately and cheerfully refund you 100% of the purchase price. (some restrictions apply to bidet toilet seats, and portable toilets)

 You will be responsible for shipping costs

Unfortunately we can not guarantee any package sent without a tracking number. This pertains to packages sent USPS to an international or overseas destination.   A tracking number is available through the USPS, but the Global Express Mail option must be used. A tracking number is also available by using UPS.

Orders are shipped Monday through Friday except for Holiday's in which UPS is not working.  Once the package is in the hands of UPS, BioRelief.com can not guarantee a specific day or time of delivery.   BioRelief.com requires a signature for all home deliveries and any package damage must be reported to UPS at the time of delivery and the BioRelief.com.  All shipping discrepancies must be reported to BioRelief.com within five days of receiving your package.
Please note that UPS can't deliver to PO Boxes.

Return Policy

Because of personal hygiene concerns, electronic bidet toilet seats, and portable toilets can not be returned once they have been used, installed and/or if the protective film on it has been removed.  In the case of the electronic bidet being defective, please see Warranty for additional information regarding the return policy on defects.

Should your return comply with the reasons above, please contact us at 877-782-3675 to obtain Return Authorization (RMA) number.  RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued.  We are unable to accept returns without an RMA number.